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market research nonoprofit association

Market Research for your Non-Profit Association~the 7 Golden Rules.

Before you start a major marketing campaign for your non-profit association or plan to introduce a new product or service, you need to be sure that your donors want what you are offering. Imagine working hard on a new service for months only to find out that your audience just isn’t ready for it!

Research surveys can help you find the interests of your community, provide a thorough understanding of your existing business and also help explore new opportunities in the marketplace.

Conducting a survey however, can be more difficult than it seems. At least for quality results.

Here are some tips from us at GiveCentral to help you get started.

Set up a survey to probe your non-profit association’s community with these 7 golden rules.

1.     Before getting started ask yourself

The survey must be specific to a target because its nature and the conclusions to be drawn will depend greatly on the target. You can survey your volunteers or employees to make improvements within the organization.

You can also know the satisfaction of your donors and the prospects of their growth.

  • What question are you trying to answer?

Write the problem to which this survey responds. Poll Rule: A survey always answers a question.

2.       How to structure it?

Some tips to increase your response rate:

  • Choose your non-profit survey title and subtitle
  • Consider adding a description where you set the context, explain the issues involved in the survey and why it is important that they complete the survey
  • Give an end date to the survey, and put it forward so as to avoid procrastination. It’s now or never!
  • Start with broad questions and get into the details as you go.

3.      What kind of questions to ask?

Questions should be short. Between 5 and 15 words. The respondent does not want to spend too much time taking questions. Answering your survey should be easy and quick.

Questions must be clear. Use simple and appropriate vocabulary. Even if the questionnaire is aimed at professionals, avoid the use of jargons.

Questions must be relevant. Stick to a subject. The respondent must understand why you are asking a particular question.

Also be careful not to ask personal questions. Even if your survey is anonymous, you would lose in response rate.

4.     What kind of survey response options to use?

There are two formats you can choose from- structured (where the respondent is allowed to select a response from pre-existing choices) or unstructured (open-ended) response formats.

While the structured formats are used for greater efficiency and ease, the unstructured survey response formats are a more popular choice for qualitative research.

Some advantages and disadvantages of the most frequently used survey formats for market research are:

Single choice closed question

+ Fast and simple

– Limit

Closed multiple choice question

+ More open but still easy to strip

– Some proposals are sometimes chosen without real conviction

Ranking

+ Allows accurate comparisons and results

– Difficult to put in place

Open question

+ Leave a Reply

– Long to answer: may scare the respondent (be sure to leave the answer optional)

– Little response rate

– Long to strip

5.      Who will be your target audience?

Sample and population

  • The population is the number of people who make up the group you want to interview.

For example, if you want to better understand the behaviour of your donors, your population is the number of donors your non-profit association has: 150 for example.

  • The sample is the number of people in this population who responded to your survey.

You send your survey by email to your 150 donors. Only 50 respond: this is the size of your sample.

How large should my sample be compared to my population?

The table below shows you the size of the sample you need to get meaningful results.

Market Research for your Non-Profit Association- the 7 golden rules

 

 

 

 

 

 

 

 

 

Source: https://www.surveymonkey.com/mp/sample-size/

Thus, it can be seen that the larger the size of the population, the less the proportion of respondents to be interviewed.

When is a sample representative of my population?

A margin of error of 5% and a confidence level of 95% according to the sample size shown above guarantees good reliability and very significant results.

6.     How to administer the non-profit survey?

There are multiple ways to administer a survey depending on the size of the population and the number of questions you may wish to ask. Each method has its pros and cons.

Face to face:

+ Helps if the questionnaire is complex / long

+ High response rate

– Costly and long

– Long analysis

By email:

Send a questionnaire + a cover letter + return envelope or propose a return by hand

+ Accessible to all: can reach all our members without exception

– Low response rate

– Expensive

– Long analysis

Online survey:

Put your non-profit online survey on the website, and send an invitation to reply by email. You can use solutions like Google Form, Survey Monkey and GiveCentral’s donor management system.

+ Automatic scoring

+ Anonymity of responses if desired

+ Allows some tools to have a graphical view of the results

– Need to have internet to answer: discriminating (less and less however)

The people who respond to the surveys must be randomly selected if our population is to be represented. Be careful, therefore, that administering your online survey does not distort the results. There is a risk of missing out on the representation of elderly people without internet access, those who rarely consult their emails or rarely visit your website.

7.     What to do with the results?

The analysis of the results is an essential step.

The results must make it possible to answer your initial questions and put in place concrete actions.

Be sure to remain objective in your analysis, because some answers can be misinterpreted. To remedy this, you can work with several hypothesis.

It is important to communicate the results of your non-profit survey to the community.

People who have taken time to answer your questionnaire will be delighted to have this information. Your non-profit association can use various communication tools such as, the website, monthly newsletter or email.

donor experience

Managing Donor Experience: The 5 big challenges.

Managing donor experience is a relatively recent concept which has become key to our relational and marketing plans’ success.With all of the new technological advances competing for our donor’s attention,here are the 5 major challenges for small and large organizations this year.

# 1 The Rise of Mobile

Smartphones are taking over. Globally, 1.4 billion smartphones were sold in 2015, according to Gartner. Smartphones have revolutionized consumers’ habits and behaviour. This is undoubtedly one of the most striking phenomena of the decade.

The rate of the mobile usage keeps increasing from year to year. 2017 is no exception to the rule. Organizations that seek to optimize the user experience need to integrate this technology in their marketing and relational plans. Organizations should focus the coming year on improving the mobile donor experience. How?By proposing a mobile application, adapting the website to the mobile phone (responsive design), and using text messaging as a marketing channel.

# 2 Multichannel Intensification

The channels of communication have grown considerably in recent years, especially with the emergence of digital channels: email, sms, mobile application, chat, online questionnaires. Donors often use multiple channels to interact with the organization, and pass from one channel to another (from the mobile to the website, from the website to the physical point of transaction).This trend is expected to continue in 2017.

Organizations have to offer their donors a multichannel donor experience, that is to say:

  • Provide an optimal donor experience regardless of the channel used by the donor.
  • Provide fluidity in the passage from one channel to another, and thus the connection of the different channels. For example, the possibility of finding an offline charity event on the mobile application.

# 3 Combining the digital and physical: the rise of Phygital marketing

Organizations must not only offer more channels of interaction, but must also ensure that the various channels are properly integrated.There must be bridges between the different channels so that donors can switch from one to the other with ease.

There are two main families of channels: digital channels (online) and physical channels (offline). For some years now we have been seeing a blend of these two types.Some use the term “phygital” to describe this phenomenon.

# 4 Authenticity in donor relations

Donors appreciate organizations that listen to them. This includes the integration of social networks into the relationship strategy. Many organizations are hiring people to respond to demands on social networks (community managers).

# 5 Self-reliance

The human side of donor relations counts a lot, but donors also cherish their autonomy. They are increasingly enjoying the services that enable them to solve a simple problem on their own without the help of the organization. Why? Because the donor is looking to save time and minimize their efforts. The development of self-service tools is another 2017 trend of donor experience.

In the search for maximizing the donor experience, you have to keep in mind this seemingly contradictory aspect with the previous point. The principle is: let the donor do what they can do themselves, and concentrate the donor relations on the more complex actions or problems.

An example? Have a Frequently Asked Questions (FAQ) on your website that answers the basic questions, or show them how to use the app via tutorials. This helps to manage your donor service, and improves your efficiency.

As an organization, it is essential that you are aware of these developments to differentiate yourself from the crowd and maintain a good level of donor satisfaction. These trends are not new but their importance will certainly increase in the months to come.

importance of mobile donation

WHY IS ACCEPTING ONLINE DONATIONS ESSENTIAL TODAY?

If you want to grow and reach as many people as possible, your presence on the internet is essential. The more you want to grow your organization, the greater your web presence should be Making a simple website, or having accounts on social networks are not enough.

The advancement of crowdfunding and ease of making online donations should allow you to put yourself forward, and raise funds. 

Here are some of the top reasons why you should collect online:

  • The Internet affects all generations

Don’t assume that your organization won’t have online giving adopters just because you have more elderly donors currently. People ages 65+ are the fastest adopters of the internet – many of them use Facebook, Facetime, and Skype to communicate with their grandchildren and family.

Several years ago, few people trusted entering their credit card numbers on the Internet. Today, thanks to all the security offered by banks, card companies, and providers by the means of online payments, you can enter your bank details without fear. 

  • It’s easier for donors

Online giving is certainly a time-saver for your organization, but it’s also easier for the donors. Many people are turning to the internet to manage their finances, and so make it easy for them – let them give to your nonprofit in the same way! Additionally, allowing them to give when convenient for them makes is easier. They don’t have to wait until your office is open – then can give whenever and wherever.

  • This allows you to collect more

Enabling payment online allows donors a wide choice of payment methods, and thus encourages them. The more choices they have, the more the giving becomes simple for your donors, and the more likely he is they are to give!

  • Online collection can be communicated

Once your organization has traction with online giving, it’s important to broadcast and communicate that online – through social media, email and your website. Platforms like GiveCentral.org can help your staff communicate your successes faster, giving them more time to promote your mission!

fundraising campaign

5 things to know before starting a fundraising campaign.

Want to launch your online fundraising campaign? A little strategy is in order! From the beginning of a Fundraising campaign, it is important for non-profit organizations to be aware of certain elements:

  • Philanthropists want to see results from their gift. If they agree to help fund a project, it’s because they believe in the organization and its mission. Make it clear in your marketing and messaging why is your organization raising funds.
  • It is tricky to solicit donations for the sole purpose of balancing a budget. It is easier to convince donors to participate in the development of your organization, or in a specific mission that the institution intends to carry out. To get more donors to become involved, the funds sought must be used to move the nonprofit organization.
  • Soliciting prospective donors in a non-targeted manner (for example starting with the letter A of a directory) whether it is specialized or not, is not considered the most effective strategy while starting a fundraising campaign. It is better to turn to potential donors (companies or individuals) who are already connected in one way or another to the fundraising institution or its members.
  • As often in marketing disciplines, loyalty to a donor is easier than recruiting a new donor. For this, the process of traceability, thanking your donors,  follow-ups and information regarding the use of donations are essential.
  • According to several recent studies, there is generally a very large disproportion in the amount of donations obtained.The Pareto principle applies here in full: the fact that 90% of donations come from 10% of donors is a common pattern. This can even go further (95-5 etc.). In conclusion, it is not necessarily useful to look for a large quantity donors, it is necessary to be able to detect and convince the quality ones.