Understanding Donor Preferences Means More Money

Understanding Donor Preferences Means More Money

Individuals account for nearly three-quarters of the nation’s charitable contributions. While the reasons why they give vary, once thing is certain: The request to give resonated with them emotionally and motivated them to take action. Our recent Insights on Nonprofit Giving report revealed major motivators and donor preferences for charitable giving, including:

Motivating Factors

  • Want To…Not Have To Or Should. On the whole, Americans donate because they want to support causes that will help others or society. Fewer than a quarter of donors (22 percent) do so because of an obligation or sense of duty. Giving because it’s how they were raised was also cited as a reason to behave charitably (29 percent).
  • Helping Hands. To help people in need was the most often cited reason to give (58 percent), followed by feeling fortunate and wanting to give back (39 percent) and for religious reasons (29 percent). Contrary to popular belief, only 15 percent of respondents said they give for the tax deduction.
  • Emotional Connection. Nearly 20 percent of survey respondents said they were emotionally moved to donate by someone’s story, making donor communications a key component of every marketing plan.

Giving Preferences

  • Online Giving On The Rise. While donating in-person in cash is still a “comfort zone” across all age groups, electronic giving options are popular, with one in three Americans indicating such. Significantly, those with higher incomes show greater preference for electronic methods. In fact, 18 percent of those earning under $20K showed preference for electronic giving methods, whereas 44 percent of those earning more than $100K showed preference.
  • Credit And Debit Trumps Transfer. While 23 percent of those 18-34 years old said they prefer using credit or debit cards on computers, tablets and mobile devices, only 8 percent prefer using money transfer services on those devices for giving. The same preference for credit and debit payment options versus money transfer services holds true across all age brackets.
  • Regional Giving Differences. People living in the West donated the most, contributing to charity twice as much as people living in the Northeast ($1,224 and $599 on average respectively). Those in the South contributed on average $660, leaving those in the Midwest in last place with a $587 average total.

What’s The Takeaway?

So what does this all mean? Understanding the why behind donor contributions helps you nurture and strengthen those relationships, setting the stage for future donations and a long term relationship. It’s important to have both a strategic fundraising plan and sophisticated, multi-function tools in place to capitalize on your donors’ desire to support your cause.


Get The Survey ReportDownload a copy of GiveCentral’s Insights on Nonprofit Giving report, which features easy-to-implement recommendations borne from survey findings.

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